Third-Party Service Providers
It's important to us that we keep your information safe and secure. In order to help HelpKidzLearn provide, maintain, protect, and improve our services (the “HelpKidzLearn Hub”), HelpKidzLearn shares information with a few other partners, vendors, and trusted organizations (“Service Providers”) to process it on our behalf in accordance with our instructions, Privacy Policy, and any other appropriate confidentiality, security, or other requirements. These companies will only have access to the information they need to provide the HelpKidzLearn Hub.
You can find information on these Service Providers we work with below, including what data we share with them, or they provide to us, the service they provide for HelpKidzLearn and links to their respective privacy policies or other documents that govern how they handle the information the process on our behalf.
Like any other organisation, we also use “IT” business services or internal tools such as Zendesk, Teams, and Slack to operate our organization (“Internal Tools”). These Internal Tool services may incidentally contain personal information (e.g., email address or contact handle) and we apply the Service Provider restrictions described above and have included these in a separate chart below.
There are a few vendors that we also utilise in providing (or in connection with) the HelpKidzLearn corporate website (“HelpKidzLearn Website”), but which are not utilised in logged-in areas in the HelpKidzLearn Hub, we have listed those vendors below the chart for the HelpKidzLearn Hub.
This list may change over time, and we’ll work hard to keep it up to date. If you have any questions, please contacting us via email at [email protected].
Technical Service Providers
| Name of Service Provider with Link to Privacy Policy or relevant privacy documentation | How HelpKidzLearn uses the Service Provider | What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider? |
| AWS | Amazon Web Services (AWS) provides HelpKidzLearn with servers, databases, analytics, network infrastructure, and email services. | All user personal information and uploaded content, device ID, request data, and all logs are stored on AWS. Passwords are stored as one-way hashes. All personal information is encrypted at rest. |
| Azure | Microsoft Azure provides HelpKidzLearn with servers, databases, analytics, network infrastructure, and email services. | All user personal information and uploaded content, device ID, request data, and all logs are stored on Azure. Passwords are stored as one-way hashes. All personal information is encrypted at rest. |
| Stripe | Payment transaction processor for HelpKidzLearn subscriptions. | Stripe shares a Transaction ID with HelpKidzLearn to acknowledge an active subscription as well as the date the individual signed up for HelpKidzLearn and the payment status (paid or cancelled). We do not receive any user credit card or other financial information from Stripe. |
| Cloudflare | For human user validation and protection from bots and harvesters. | Anonymous browser data. |
| YouTube embedded player | For embedding video content. Videos are not used in student logged in areas (e.g. Hub). | HelpKidzLearn receives video analytics (e.g., number of views and generalised demographic information). If the viewer clicks or taps out of the embedded video, and is redirected to another website or app, that website or app may track the viewer’s behaviour as per that websites or app’s policies and terms. |
Internal Tools that may have incidental disclosure of personal information
| Name of Service Provider with Link to Privacy Policy or relevant privacy documentation | How HelpKidzLearn uses the Service Provider | What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider? |
| Slack | Internal team communication tool. | In the course of investigating and resolving bugs and/or support requests, HelpKidzLearn teammates collaborate via Slack instant messaging and may incidentally share the email address or user IDs of individuals submitting requests and the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). |
| Microsoft Teams | Internal team communication tool. | In the course of investigating and resolving bugs and/or support requests, HelpKidzLearn teammates collaborate via Teams instant messaging and may incidentally share the email address or user IDs of individuals submitting requests and the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). |
| Zendesk | Organising and responding to support requests. | In the course of responding to a support request, HelpKidzLearn shares with Zendesk the email address of individuals submitting requests, the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). Users may also provide information directly to Zendesk in the course of responding to a support request and communicating with a HelpKidzLearn Agent. |
Service Providers used in providing (in connection with) the HelpKidzLearn Website (only).
| Name of Service Provider with Link to Privacy Policy or relevant privacy documentation | How HelpKidzLearn uses the Service Provider | What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider? |
| Facebook Ads (Pixel, Custom Audiences) | Analytics and retargeting for the HelpKidzLearn Website (not in Hub (e.g. logged in areas of the Service) areas) when users come from a Facebook link and when they load the HelpKidzLearn Website page as a logged in HelpKidzLearn parent or teacher user (to be able to omit these users from any Facebook campaigns). | Anonymous site usage data and ad conversion events (excluding any usage data from HelpKidzLearn product (e.g. Service) areas). For Custom Audiences we send hashed emails of parents and teachers. |
| LinkedIn Ads (Pixel, Customer Audiences) | Analytics and retargeting for the HelpKidzLearn Website (not in Hub (e.g. logged in areas of the Service) areas) when users come from a LinkedIn link and when they load the HelpKidzLearn Website page as a logged in HelpKidzLearn parent or teacher user (to be able to omit these users from any LinkedIn campaigns). | Anonymous site usage data and ad conversion events (excluding any usage data from HelpKidzLearn product (e.g. Service) areas). For Custom Audiences we send hashed emails of parents and teachers. |
