Cookie Policy

This Website may place and access certain Cookies on your computer. HelpKidzLearn uses Cookies to improve your experience of using the Website and to improve our range of products and services. HelpKidzLearn has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. 

The types of technologies used via the Website include:

  • Cookies: Small text files that contain a string of characters. HelpKidzLearn uses cookies to uniquely identify an Internet browser. Certain browsers or browser settings sometimes block cookies, and cookies may not work effectively on some mobile devices. For more information about cookies, please visit
  • Pixel Tags: Transparent images, iFrames, or JavaScript that our clients and partners use to understand how consumers interact with them online, including on websites and in mobile apps. They are also commonly known as web beacons.
  • Statistical IDs: Created via an algorithm using non-personally identifiable and pseudonymous information about your computer or device, including your operating system, user-agent string, IP address (in certain jurisdictions), Internet browser, installed fonts, and similar information. This information makes your computer or device distinct enough for our systems to determine within a reasonable probability that they are encountering the same computer or device, including in environments where cookies are not supported.

The types of technologies used via the Website include cookies. Some cookies that we use are necessary for the service to function properly. In addition, we may also use "functional" cookies that allow the service to remember choices you have made so as to provide a more personalised and enhanced user experience. 

If you do not wish us to install cookies on your device for these purposes, you may change the settings on your browser to reject cookies. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Website and/or service. This Website places the following cookies: 

Name of cookie Domain Purpose
.AspNetCore.Antiforgery Dotnet anti-forgery
.AspNetCore.Mvc.CookieTempDataProvider Dotnet temp data
UMB_SESSION Dotnet session state 
ASP.NET_SessionId Dotnet session state 
HKL_CartID  Session cart GUID 

The Website uses analytics services. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed below. However, whilst our use of analytics Cookies does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business and ultimately the Services you use. 

The analytics service used by the Website uses cookies to gather the required information. Certain cookies may be placed immediately when you decide to visit the Website, it may not be possible to obtain your prior consent. To remove these cookies and prevent future use, refer to your internet browser’s help documentation for instructions.

The analytics service uses the following cookies:

HelpKidzLearn Hub

Name of cookie Purpose
hkl.hub.long-session  Stores an encrypted reference that persists across single sign-on sessions and is used to retrieve the last used student profile. It is also used for concurrent licence use exploitation checks. No PII.

Common (domains Hub., shop.).

Name of cookie Purpose
idsrv  The main authentication cookie used by Identity Server single sign-on to ensure end users don’t have to re-log when switching between products and services.
idsrv.session  In addition to the authentication cookie, IdentityServer will issue an additional cookie which defaults to the name “idsrv.session”. This cookie is derived from the main authentication cookie and is used for the check session endpoint for browser-based JavaScript clients at sign-out time. It is kept in sync with the authentication cookie and is removed when the user signs out.
ARRAffinity and ARRAffinitySameSite  Used by our internal load balancing. These cookies ensure that state is properly maintained for users across multiple back-end clones which are there to improve the availability of our services to customers. No PII. See Azure session affinity.
.AspNetCore.Antiforgery.*  Used to ensure that data posted to our services is from the correct source and not from exploiting third parties attempting to compromise our systems/and or data. No PII. See Prevent Cross-Site Request Forgery (XSRF/CSRF) attacks in http://ASP.NET Core.
.AspNetCore.Cookies, .AspNetCore.CookiesC1, .AspNetCore.CookiesC2  ASP.NET Authentication cookie is used to identify the currently logged in user and grant access to protected parts of our online services.
ai_user  Used by Application Insights from Microsoft. Allows the collection of telemetry information for apps built on our Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time. 
ai_session  Used by Application Insights from Microsoft. Allows the collection of telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.  
_ga, _ga_<container id>  Cookies used by Google Analytics: Tracks number of users, session statistics such as page views, approximate geo-location, browser and devices information. De-identified, No PII. 

Managing Cookies

You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Data Retention

If you send us information or create an account on our Website, we will retain your information for as long as your account is active with us or for as long as you are receiving our Services. Please be advised that even after you have closed your account with us or ceased to use our Services, we may retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Cookies set via the Website will expire within two years.

Information provided on someone else’s behalf

If you provide us with information about someone else, please ensure you have the person’s permission to do so for the purposes detailed in this Policy.

By providing personal data relating to another person, you confirm that you have their consent to do so, or are entitled to consent to the processing on their behalf (for example for children where you have parental responsibility).

Our customers

To the extent you are a customer of HelpKidzLearn, you acknowledge that you have your own obligations in relation to the personal information you provide to us and that we process on your behalf. It is your responsibility to ensure that any information shared with us is done so in accordance with the laws applicable to you.

Changes to this Policy

From time to time we may revise this Policy. If we make revisions that change or affect whether or how we collect or use personal information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Website thirty days prior to the change becoming effective. In any event, you should review the Website periodically so that you are up-to-date on our most current policies and practices.


If you have any questions or concerns about this Policy then please contact us at [email protected] or by sending correspondence to:

HelpKidzLearn, Riverside Court, Huddersfield Road, Delph, Oldham OL3 5FZ, UK

Built for schools.

HelpKidzLearn prioritises student privacy. Our platform and online products comply with COPPA, FERPA, and CSPC, ensuring the highest data security standards.