Terms and Conditions and Privacy Policy

We are HelpKidzLearn, which is a trading name of Inclusive Technology Limited, a company registered in England and Wales with company registration number is 03525459. Our registered office is at Riverside Court, Huddersfield Road, Delph, Oldham OL3 5FZ and our registered VAT number is GB732822345.

This page sets out the legal terms that apply to your use of the HelpKidzLearn website and any subscriptions, media or products you order from us. We've also set out what we do with any personal information we collect.

  1. Contents of this Page

    To help you find what you are looking for, we have divided this page into three (3) parts which you can access by clicking on the links below. These are:

    • Part 1 - Terms of Use - These apply when you access, browse and use our website or mobile application. You can view this section here.
    • Part 2 - Sale Terms - These apply to any subscriptions, media or products that you order from us. You can view this section here.
    • Part 3 - Privacy Policy - This explains what personal information we collect when you use our website or mobile application or when you use any of our subscriptions, media or products. You can view this section here.

    Contact us

    If you need to contact us you can:

    • phone our customer service team on +44 (0)1457 819790;
    • send an email to us at info@helpkidzlearn.com
    • write to us at Riverside Court, Huddersfield Road, Delph, Oldham OL3 5FZ; or
    • contact us through our enquiry form here.

    If we need to contact you we will either phone you or write to you at the postal or email address you provided when you registered with us, or any other details you have provided to us.

  2. Your Status

    In some areas on this page you will have different rights and remedies depending on whether or not you are a consumer (please take a look at the next paragraph if you are unsure what this means). For convenience, we have labelled the terms to show which apply to consumers and which do not.

    You are a consumer if you are an individual and you are using our website or purchasing from us for reasons that are wholly or mainly outside of your business or profession. We would not consider a school, education establishment, local authority or district, for example, to be a consumer.

     

    Part 1 - Terms of Use

    These Terms of Use apply to your use of the HelpKidzLearn website. When we refer to our website, this also includes any HelpKidzLearn mobile app.

    Please read these Terms of Use carefully as, by accessing, browsing, using or registering with our website, you confirm that you have read, understood and agree to these terms. If you don't agree to these terms, you shouldn't use the website.

    1. Access to our Website

      Availability

      We can't guarantee that our website, or any content on it, will always be available or uninterrupted, and we are not liable for any unavailability. We may also suspend, withdraw or restrict the availability of all or any part of our site, and update and change our website for any reason.

      Your account

      Certain features offered may require you to open an account. You are responsible for keeping your account information and password secret, so please don't share it with anyone. You are responsible for all activity that occurs under your account. This means you may be liable for costs or losses caused by someone else using your account.

      Please tell us immediately if any use of your account was not authorised (our contact details are at the beginning of this document).

    2. Acceptable Use and User Generated Content

      When accessing our website, you must only do so for lawful purposes and you must ensure that you act in accordance with the rules set out below.

      Rules

      You must not:

      • submit any content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, explicit or fraudulent, or that is intended to promote or incite violence, or impersonate other people;
      • submit any content which you do not have the right to publish, such as any copyright material owned by someone else;
      • submit any content containing another person's personal data;
      • submit any content that may contain viruses or any other software or instructions that may damage or disrupt other software, computer hardware or communications networks, or attack our website through a denial-of-service attack, or similar;
      • post links to other websites containing any of the above types of content;
      • frame or extract ('scrape') data from our website, or create a link to any part of our website other than the home page;
      • attempt to gain unauthorised access to our website, the server on which it is hosted or any other server, computer or database connected to the internet; or
      • engage in any form of commercial advertising use, or use our website for unauthorised mass-communication such as "spam" or "junk mail".

      If you break any of these rules, your right to use our website will end immediately without any notice.

      We are allowed to, but do not have to, check any content submitted or created by you before or after you have posted it. We may remove, flag or filter anything that we do not think is appropriate without notice or giving reasons.

      When accessing our website, you acknowledge that you may be exposed to content that you may find offensive which has been submitted or created by other users. If you believe that any content is in violation of these Terms of Use, you should report it to us by emailing the address given at the beginning of this document. We do not endorse, support, represent or otherwise guarantee the accuracy or reliability of any content created or posted by other users and therefore we can't be responsible for any loss or harm it causes.

      By submitting or creating any content, you allow us to use such content on a worldwide, perpetual basis, and to copy, distribute, sub-license, transmit, publicly display, publicly perform, transmit and reformat all content for any purpose.

    3. Links and Our Content

      Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We don't have any control over the content of those websites or resources. You should therefore not interpret it as approval by us of those linked websites, or any information you may obtain from them.

      To the extent permitted by law, we disclaim all responsibility and liability for the accuracy or completeness of the content and information displayed on our website, and for any loss or damage arising because you've relied on the materials on the website. You should not take anything on our website as advice.

      Although we aim to update our site regularly, some material on our website may be out of date.

      Except where the law allows, you must not reproduce, re-engineer, copy, duplicate or resell our website or any content on our website. All rights and ownership in any of our content will at all times remain with us.

    4. Privacy

      Where we process personal data we will do so in accordance with our Privacy Policy.

    5. Purchases

      Different terms and conditions will apply to our liability and responsibilities where you purchase any subscriptions, media or products. You can view these terms and conditions here.

      These Terms of Use also apply to your use of our website when you purchase any subscriptions, media or products, except to the extent they conflict with our Sale Terms.

    6. Our Responsibilities to You

      These terms do not exclude or limit our liability, and we will remain liable to you, for those losses that it isn't lawful to exclude or limit. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.

      If we don't comply with these Terms of Use, we are responsible for losses that you suffer if we caused them and they were a foreseeable result of our breach of these Terms of Use. We may also be liable to you in negligence if we don't act using reasonable skill and care. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable only if: (i) it is obvious that it will happen; or (ii) at the time you first used the website, both we and you knew it might happen.

      Our liability to you in any event in relation to matters in connection with these Terms of Use is limited to a total maximum amount equal to £500, however your losses are caused.

      We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of revenue, loss of business, business interruption, loss of business opportunity, or any indirect or consequential loss arising under or in connection with our contract.

      This clause does not exclude our liability in connection with our Sale Terms.

    7. Governing Law and Disputes

      If you are a consumer:

      These website Terms of Use are governed by English law. You must bring any legal proceedings in the English courts unless you are an EU resident, in which case you are also entitled to bring legal proceedings in the country in which you are resident. However, those legal proceedings will still be subject to English law.

      These website Terms of Use won't affect any mandatory consumer protections that you have in the country in which you are located.

      If you are not a consumer:

      Any dispute or claim arising out of or in connection with these website Terms of Use shall be governed by English law and subject to the exclusive jurisdiction of the courts of England.

    8. Changes to these Terms of Use

      We reserve the right to change and update these Terms of Use from time to time. We therefore recommend that you revisit this page regularly to keep yourself informed of the Terms of Use. By continuing to access, browse and use our website, you will be deemed to have agreed to any changes and updates to these Terms of Use.

       

    Part 2 - Sale Terms

    These Sale Terms apply to any orders you place with us. Please read these Sale Terms carefully before ordering from us. By placing an order you confirm that you have read, understood and agree to these Sale Terms. If you do not agree to these Sale Terms, you must not place an order.

    1. Purchases

      You can order the following things on our website:

      • "Subscriptions" subscriptions to our content (e.g., online games, activities and tools);
      • "Media" which is our content on a standalone basis (e.g., downloads); and
      • "Products" which are products (e.g., hardware or equipment).
    2. Placing Orders

      To purchase Subscriptions, Media or Products from our website you must be at least eighteen (18) years of age. This doesn't prevent them being used for the benefit of people under the age of eighteen (18).

      To make a purchase through the website, simply browse through the Subscriptions, Media and Products featured and click on the items that you wish to buy to add them to your shopping cart. After you have finished shopping, click on "Checkout" and you will be asked to log in or create a personal account before providing additional details that we need to satisfy your order. Your order will be final when you click on the button marked "Confirm and Pay".

      Once you have placed an order we will email you with an acknowledgment that it has been received and will provide you with an order number. Once we accept your order in full or in part, it creates a legally binding contract between you and us which will be subject to these Sale Terms.

      Our acceptance of your order will take place only once we email you to confirm you are able to access any Subscription or Media ordered, or that we have dispatched the Products that you ordered. Our acceptance will only relate to the Subscriptions or Media stated in the confirmation email to which access is given and/or the Products dispatched and not to any other Subscriptions, Media or Products included in your order.

      If we are unable to accept your order in full or part, we will inform you of this. For example, this might be because the Subscription or Media is not currently available, the Product is out of stock or because we have identified an error in your order or payment information.

    3. Subscriptions and Media

      Each Subscription is for an initial period of twelve (12) months from the date on which we email you to confirm you have access to the Subscription, and will automatically renew for successive renewal periods of twelve (12) months unless you tell us otherwise before the renewal date. You may inform us that you do not wish for the Subscription to renew at the time you place your order or you may later disable the auto-renewal of a Subscription through your account on our website.

      Subscriptions that we make available may be free or paid for, and include the following:

      • Free User: this allows access for a child or learner user to a small selection of activities which may be changed from time to time by us, and this Subscription is free.
      • User / Profile: this allows access for a specified number of child or learner users to the content covered by the subscription, within the specified establishment, and this Subscription is paid for.
      • Site: this allows access for multiple machines and concurrent users within the specified establishment to the content covered by the subscription, and this Subscription is paid for.
      • Local Authority / District: this allows access for multiple establishments on User/Profile or Site basis to the content covered by the subscription, and this Subscription is paid for.

      You must not exceed the limits of your Subscription without our prior agreement.

      We may make Media available to purchase, and such Media may be subject to other terms and conditions which we tell you about or which are made available to you. The use of some Media may be dependent on you having a certain Subscription in place, and therefore cancellation of a Subscription may affect your access to such Media.

      You must not do anything to interrupt or that could have a detrimental effect on any content which we provide to you as part of a Subscription or Media.

      Except where the law allows you to, you must not reproduce, re-engineer, copy, duplicate or resell any content which we provide to you as part of a Subscription or Media. All rights and ownership in any of our content will at all times remain with us.

    4. Products

      The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the Products accurately, the Product you receive may vary slightly from those images (including colours and packaging). If you have particular requirements in relation to appearance, then please contact us to discuss them.

      Delivery of Products will be made to the delivery address supplied by you at the time of ordering. Delivery typically takes seven (7) to ten (10) days, provided the Product is in stock. If we do not have a Product that you ordered in stock, we will let you know as soon as possible and provide an estimated date of when the Product will be back in stock.

      If our delivery of the Product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. As long as we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to end our contract and receive a refund of the price and delivery charges for any Products you have paid for but not received.

      A Product will be your responsibility from the time we deliver the Product to the address supplied by you at the time of ordering. You own a Product once we have received payment in full. You must allow us to deliver the Product to you within a reasonable time.

    5. Privacy

      Where we process personal data in the provision of a Subscription, Media or Product, we will do so in accordance with our Privacy Policy. You can view our Privacy Policy here.

    6. Price and Payment

      The price of Subscriptions, Media and Products and any delivery charges will be as quoted on our website from time to time. Prices displayed do not include VAT or other applicable taxes or levies, except where specified.

      It is always possible that, despite our best efforts, some of the Subscriptions, Media or Products we sell may be incorrectly priced. If the correct price at your order date is higher than the price listed, we will either: (i) honour the lower price listed; or (ii) contact you for your instructions before we accept your order at the correct price.

      We are entitled to increase our prices for Subscriptions from time to time during the period of your Subscription. If we do this we will tell you of the increase. This increase will only apply from the start of the next renewal period.

      We accept payment through VISA, MasterCard and Maestro credit/debit cards, PayPal, and via invoice/purchase orders. We are happy to provide quotations upon request.

      When you must pay depends on whether you are buying a Subscription, Media or Product. Subject to any other payment method or credit terms that we have separately agreed with you:

      • for Subscriptions, you must pay for the initial period of the Subscription in advance before you access it. We will charge you for each renewal period around seven (7) days before the commencement of that renewal period using the payment details provided at the time of the original order.
      • for Media, you must pay for the Media before you access it; and
      • for Products, you must pay for the Products before we dispatch them.

      The exception to the above is where you pay via invoice/purchase order, in which case payments are due immediately and must be paid within thirty (30) days of the date of our invoice.

      If any payment due to us is not paid on time, we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the National Westminster Bank from time to time. This interest shall accumulate on a daily basis from the due date until the date of actual payment of the overdue amount. You must pay us interest together with any overdue amount.

      If you think we have incorrectly charged you please contact us promptly to let us know.

    7. Availability

      Where you purchase a Subscription or Media, we will try to ensure that such content is satisfactory and working properly, but you acknowledge that all of our content is provided "as is" and "as available". We do not provide any guarantee that any content will be error free or without interruption.

      There may be times when we need to suspend access to a Subscription or Media, for example for maintenance purposes. We may also need to make changes or updates to a Subscription or Media from time to time, for example due to changes in the content available through a Subscription or functionality of Media. We will try to give you notice of any suspension and any changes or updates.

      We may provide you with "beta" content which we are developing or launching. You acknowledge that such content may still contain errors and defects, may not be stable, and is not suitable for anything other than use in order to test the content. Any trial or beta may only be available for a short period of time and we reserve the right to withdraw any trial or beta content at any time. You agree that we may use any suggestions or feedback you give to further develop our products, or for any other reason.

    8. Defective Products

      Where any manufacturer's guarantee is provided in relation to any Products, we shall pass the benefit of this manufacturer's guarantee on to you to the extent we possibly can.

      If you are a consumer:

      If you are a consumer, we are under a legal duty to provide Products to you that conform to our contract.

      Nothing in these Sale Terms, or any manufacturer's guarantee, shall in any way affect your statutory rights in respect of defects. In addition to your statutory rights, we warrant that on delivery any Products will:

      • be in accordance with their description in all material respects; and
      • be free from material defects in design, material and workmanship.

      If a Product fails to comply with this warranty, you may either:

      • request a repair/replacement, and we will repair or replace (at our option) the Product, unless it would be disproportionate to do so, in which case we will provide a refund as follows; or
      • reject the Product within 30 days of delivery and return the Product to us.

      If after repair or replacement the Product still fails to comply with the warranty, or we've been unable to do so within a reasonable time, you may reject the Product. If you do so after the first 6 months after delivery, we may deduct a reasonable deduction to account for any use of the Product you have had.

      If you reject the Product and it fails to comply with the warranty, we will refund the price of the Product, the delivery charge you paid, and we will bear the reasonable costs of returning the Product to us using a standard delivery method (when you provide evidence of those reasonable costs).

      You will not be entitled to these remedies if the defect arises:

      • because you did not follow our instructions as to the storage, installation, use or maintenance;
      • because you or a third party have altered or repaired the Product; or
      • as a result of your wilful damage or negligence.

      Other than where we are not permitted to exclude or limit our liability under the law, we shall have no further liability to you in respect of a Product's failure to comply with this warranty.

      If you are not a consumer:

      If you are not a consumer, we warrant that on delivery any Products will:

      • be in accordance with their description in all material respects; and
      • be free from material defects in design, material and workmanship.

      Subject to you giving us prompt notice of any failure of a Product to comply with this warranty and return the Product to us at your cost, we will, at our option, repair or replace the defective Product, or refund the price of the defective Product, unless:

      • you have made any use of such Product after telling us about the defect;
      • you did not follow our instructions as to the storage, installation, use or maintenance;
      • you or a third party have altered or repaired the Product; or
      • the defect arises as a result of your wilful damage or negligence.

      Other than where we are not permitted to exclude or limit our liability under the law, we shall have no further liability to you in respect of a Product's failure to comply with this warranty.

    9. Your Rights to Cancel

      If you are a consumer:

      If you are a consumer, you have a right to cancel our contract within certain time limits, without any penalty to you and you shall be entitled to a refund of the price and delivery charges. This is your right of "cooling-off". You can do this by writing to us at our registered address or email address given above including details of what you bought, when you ordered or received it and your name and address.

      • If you have purchased a Subscription or Media, unless you expressly waive your right, you have fourteen (14) days after the day on which we email you to confirm you are able to access to the content, provided that you have not accessed the Subscription or Media. Once you access or download the content, you will no longer have a right to cancel your purchase. If you have purchased a Product, you have fourteen (14) days after the day the Product is delivered.

      If you are not a consumer:

      If you are not a consumer, you may request to cancel our contract for a Subscription, Media or Products and we shall consider all requests. The granting of any request for cancellation may be subject to a reasonable charge.

    10. Our Rights to Cancel

      We may cancel our contract at any time by writing to you if:

      • you don't make any payment to us when it is due, and you still don't make payment within seven (7) days of us reminding you that your payment is due;
      • you don't comply with the Terms of Use;
      • you don't comply with these Sale Terms, and you don't resolve this within seven (7) days of us requesting you to; or
      • you don't, within a reasonable time, allow us to deliver the Products to you.

      If we cancel our contract we will refund any element of the price that you have paid in advance for a Subscription, Media or Product we haven't provided but we may deduct or charge you a reasonable amount for any costs we will incur as a result of you breaking our contract.

      We may, in our discretion, write to you to let you know that we are going to stop providing a Subscription, Media or Product. We will let you know at least 30 days before stopping the supply and will refund any element of the price and delivery charges that you have already paid for the Subscription, Media or Product which will not be provided (and taking account of what has been provided to that point).

    11. Effect of Cancellation

      If you cancel our contract for any reason (including where you are exercising your right of "cooling-off") after Products have been dispatched to you or you have received them, you must return them to us in their original packaging. You must return the goods to us at our registered address (provided at the top of this document) within fourteen (14) days after telling us you wish to cancel the contract.

      Where you are entitled to a refund in relation to any Products purchased:

      • we may reduce your refund of the price to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop; and
      • we will refund any delivery charges you paid.

      You must bear the costs of returning any Products to us (including where you are a consumer exercising your right of "cooling-off"), except if:

      • the Products are defective; or
      • you are cancelling our contract because of a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

      We will make any refunds due to you as soon as possible using the same means of payment as you initially used to pay us (unless this is not possible, in which case we will use a suitable alternate means).

      Where you are a consumer exercising your right of "cooling-off, we will make your refund within fourteen (14) days of your telling us you are cancelling under your right of "cooling off", or within fourteen (14) days from the day on which we have received the Products back from you (or you provide us with evidence that you've sent them).

    12. Our Responsibilities to You

      We do not exclude or limit in any way our liability to you where it would be unlawful for us to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to defective products under the Consumer Protection Act 1987.

      If you are a consumer:

      If we don't comply with these Sale Terms, we are responsible for losses that you suffer if we caused them and they were a foreseeable result of our breach of these Sale Terms. We may also be liable to you in negligence if we don't act using reasonable skill and care. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable only if: (i) it is obvious that it will happen; or (ii) at the time you first used the website, both we and you knew it might happen.

      Our liability to you in any event in relation to matters in connection with these Sale Terms is limited to a total maximum amount equal to 200% of the amounts paid by you under our contract, however your losses are caused.

      We are not liable for business losses. We only supply Subscriptions, Media and Products for domestic, private use and for educational purposes. If you use a Subscription, Media or Product for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity.

      We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with our contract.

      This clause does not exclude our liability in connection with our Terms of Use.

      If you are not a consumer:

      We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of revenue, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss arising under or in connection with our contract.

      Our total liability to you for all other losses arising under or in connection with our contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by you under our contract.

      All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

    13. General Provisions

      This contract is between you and us. No other person shall have any rights to enforce any of its terms.

      Each of the paragraphs of these Sale Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

      If we do not insist immediately that you do anything you are required to do under these Sale Terms, or if we delay in taking steps against you in respect of your breaking our contract, that will not mean that you do not have to do those things and it will not mean we can't take steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.

      We may sub-contract our obligations under our contract, but we will remain responsible for our sub-contractors at all times. We also may transfer our rights under these terms to another organisation. You may only transfer your rights or your obligations under our contract to another person if we agree to this in writing.

      If you are a consumer:

      We will contact you to let you know if we transfer our rights under our contract. If you aren't happy with the transfer you may contact us to end our contract within thirty (30) days of us telling you about it and we will refund any element of the price and delivery charges that you have already paid for a Subscription, Media or Products not provided (and taking account of what has been provided up to that point).

      If you are not a consumer:

      These Sale Terms and your order constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Sale Terms. You also acknowledge that you shall have no claim for innocent or negligent misrepresentation based on any statement in this document.

    14. Governing Law and Disputes

      These Sale Terms are governed by English law and, other than as set out below, you may only bring legal proceedings in the English courts who shall have jurisdiction.

      If you are a consumer:

      If you are based in the EU, you are also entitled to bring any legal proceedings in the country in which you are located, but such legal proceedings will be subject to English law.

      Nothing in these Sale Terms shall affect any mandatory consumer protections that you have in the country in which you are located.

      Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. View more information here.

    15. Changes to these Sale Terms

      We reserve the right to change and update these Sale Terms from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions. However, the Sale Terms that apply to our contract for any purchase shall be those that were in force at the time our contract was formed.

       

    Part 3 - Privacy Policy

    1. Introduction

      The website is owned by Inclusive Technology. Inclusive Technology is a global provider for educational institutions of fun, accessible games, activities and tools designed specifically for young children and those with learning difficulties.

      This Privacy Policy sets out how Inclusive Technology processes personal information collected through the website (including any mobile application).

      Inclusive Technology is committed to protecting the privacy of our customers. Accordingly, we adhere to the UK Data Protection Act 1998 and any applicable industry and regulatory guidelines. We regularly review and update our Policy and procedures to ensure the safety and protection of personal information in our possession.

    2. Personal Information we collect

      You may access certain areas of the website without providing any personal information at all. However, to use all features and functions available on the website you may be required to submit certain personal information.

      Without limitation, Inclusive Technology may collect any of the following personal information (which is information that identifies you or relates to you as an identifiable person) from time to time:

      • Information you provide us: We collect personal information on the website when users choose to reveal it to us. For example, when you register an account with us, when you sign up to attend an event, when you contact us to request a demonstration of our products or services, or when you otherwise send us questions, we will collect personal information such as name, email address, telephone and fax numbers, username, password, job title and role, professional contact details, postal address and postcode, preferences and interests, financial information such as credit / debit card numbers, and feedback on our products or services.

        Where you choose to provide it, we may collect sensitive personal information on the Website, such as dietary requirements, sensory and diagnosis information, (or other health related data).

        You may also provide us with your personal information on any publicly accessible blogs on our website. You should be aware that any personal information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@helpkidzlearn.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

      • Personal Information collected automatically: We may collect common information found in every communication sent over the Internet, from which we can often infer such things as: (1) browser type (e.g., Chrome or Internet Explorer); (2) operating system (e.g., Mac OS or Windows); (3) browser language (e.g., English or Spanish); (4) Internet Protocol (IP) address; (5) Internet Service Provider (e.g., BT); (6) geolocation; and (7) a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected). This information may be personal information.
      • Personal information used to contact you and for Marketing: When you sign up for our services on our website, we will use your name and email address to send newsletters and other useful information to you regarding our products and services. You may at any time choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in the emails you receive or by contacting us via email at info@helpkidzlearn.com.
      • Information we receive from third parties: We may receive personal information about you from a third party such as your employer, social media platforms, public databases and lead generation service providers. This may include your name, contact details and interests and preferences.
    3. Use of your personal information

      The information we collect through our website helps us to provide you with the best possible services and experience when using our website, to identify ways that we can continue to serve our customers in the best way possible and specifically for the following reasons:

      • in order to process payment, delivery services and other contract fulfilment requirements;
      • to send administrative information to you, for example, information regarding the services or an event in which you are attending and changes to our terms, of use and policies;
      • to contact you with sales related information or assistance. We will request your prior consent where required by applicable law;
      • internal record keeping;
      • improvement of our website, products and services;
      • transmission by email of promotional materials that may be of interest to you;
      • contact for market research purposes which may be done using email, telephone, fax or mail (such information may be used to customise or update the website);
      • to determine how you found out about us and what your interests are regarding our services;
      • (the technologies described in the cookies section below), to help recognise a unique computer or device so that we can deliver relevant ads to you, measure the impact of the ads and better understand and recognise digital media usage patterns;
      • for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities; and
      • as we believe to be necessary or appropriate under applicable law, to comply with legal process, to respond to requests from public and government authorities, to protect and pursue our rights.
    4. Sharing and disclosing your personal information

      Other than as expressly set out in this policy or as otherwise required or permitted by law, we will not share, sell or distribute any of your personal information without your consent.

      Inclusive Technology may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, data hosting, advertising, marketing and sales. We take measures to require such third parties to protect the confidentiality of your personal information in accordance with the standards described in this policy.

      In addition, where you have contacted us on behalf of your employer, we may share certain personal information with your employer, where required in order to provide the services requested.

      Because aggregated or anonymised information does not personally identify you, we may use it for any purpose. If we combine anonymised or aggregated data with personal information, we will treat the combined information as personal information according to this policy.

    5. International transfers

      We provide our services globally and as such, subject to applicable law, may transfer your information to selected third parties outside the country where you are located and where information protection standards may differ. We will take steps to ensure that your personal information is only transferred once adequate safeguards are in place, such as 'Model Clauses', other adequacy mechanisms or derogations approved by the EU Commission or under your local law.

    6. Links to Other Websites

      This website may, from time to time, provide links to other websites. Inclusive Technology has no control over third party websites you may link to from our website and is in no way responsible for the content thereof. This policy does not extend to your use of those websites. Users are encouraged to read the Privacy Policy or statement of other websites prior to using them.

    7. Changes of Business Ownership and Control

      Inclusive Technology may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Inclusive Technology. Personal information provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this policy, be permitted to use the personal information for the purposes for which it was originally supplied to us.

      In the event that any personal information submitted by users is to be transferred in such a manner, as required under applicable law, you will be contacted in advance and informed of the changes.

    8. Your Rights in relation to your Personal Information

      You are entitled to know what personal information we hold about you and you may ask us to make any necessary changes/corrections to ensure that it is accurate and kept up-to-date.

      You can access the personal information that we hold on you by logging into your account and making any changes to your personal information as necessary. You are also entitled to request that we delete certain personal information that we hold about you, subject to any lawful exemptions, by contacting us at info@helpkidzlearn.com. You can also delete your account altogether.

      If you have registered an account with us, it is your responsibility to ensure that you submit true, accurate and complete information to your account and keep it up-to-date. You may also update your personal information by contacting us through the contact details provided below. We may from time to time reach out to you to ensure the personal information you provide is up-to-date in any case.

      If you have any questions about the personal information that we hold about you or would like to request access to it so you may view it yourself, please contact us using the contact information provided. Where you have requested that we provide your personal information to you, we are entitled by law to charge a fee of £10 to meet our costs in providing it to you and we may also require that you provide us with appropriate identification before we comply with this request. We will endeavour to respond with all information that we are required by law to provide within an appropriate timeframe as set out by the Data Protection Act 1998.

    9. Security

      Data security is of great importance to Inclusive Technology and to protect your personal information we have put in place adequate physical, electronic and managerial procedures to safeguard and secure personal information collected via this website. We will inform you promptly if we become aware that personal data that we process on your behalf has been affected by any security breach.

    10. Cookies

      This Website may place and access certain cookies on your computer. Inclusive Technology uses cookies to improve your experience of using the website and to improve our range of products and services. Inclusive Technology has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.

      The types of technologies used via the website include:

      • Cookies - Cookies are small text files that contain a string of characters. Inclusive Technology uses cookies to uniquely identify an Internet browser. Certain browsers or browser settings sometimes block cookies, and cookies may not work effectively on some mobile devices. For more information about cookies, please visit www.allaboutcookies.org.
      • Pixel Tags - Pixel tags (also commonly known as web beacons) are transparent images, iFrames, or JavaScript that our clients and partners use to understand how consumers interact with them online, including on websites and in mobile apps.
      • Statistical IDs - Statistical IDs are created via an algorithm using non-personally identifiable and pseudonymous information about your computer or device, including your operating system, user-agent string, IP address (in certain jurisdictions), Internet browser, installed fonts, and similar information. This information makes your computer or device distinct enough for our systems to determine within a reasonable probability that they are encountering the same computer or device, including in environments where Inclusive Technology cookies are not supported.

      The types of technologies used via the Website include cookies and web beacons. Some cookies that we use are necessary for the service to function properly. In addition we may also use "functional" cookies that allow the service to remember choices you have made so as to provide a more personalised and enhanced user experience.

      If you do not wish us to install cookies on your device for these purposes, you may change the settings on your browser to reject cookies. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the website and/or service. The website places the following cookies:

      Name of cookie

      Purpose

      Strictly necessary?

      .ASPAUTH

      Allows the user to remain logged in for a fixed period

      No

      ASP.NET_SessionId

      Contains an id that identifies the users' session

      Yes

      globals

      Contains information relevant to the session when accessing Insight

      Yes

      Cookies used on HelpKidzLearn.com

      The website uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how users use the website. This, in turn, enables us to improve the website and the products and services offered through it. You do not have to allow us to use these cookies, as detailed below. However, whilst our use of analytics cookies does not pose any risk to your privacy or your safe use of the website it does enable us to continually improve our business and ultimately the services you use.

      The analytics services used by the website use cookies to gather the required information. Certain of these cookies may be placed immediately when you decide to visit the website and it may not be possible to obtain your prior consent. To remove these cookies and prevent future use of them, refer to your internet browser's help documentation for instructions.

      The analytics services use the following cookies:

      Name of cookie

      First/Third party

      Provider

      Purpose

      _utma

      Third

      Google

      This cookie is typically written to the browser upon the first visit to www.helpkidzlearn.com from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

      _utmb

      Third

      Google

      This cookie is used to establish and continue a user session with www.helpkidzlearn.com. When a user views a page on the site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in thirty (30) minutes, thus continuing a single session for as long as user activity continues within thirty (30) minute intervals. This cookie expires when a user pauses on a page on your site for longer than thirty (30) minutes.

      _utmz

      Third

      Google

      This cookie stores the type of referral used by the visitor to reach www.helpkidzlearn.com, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to the site.

      _cco

      Third

      Captchaco

      www.helpkidzlearn.com uses Captchaco tracking to understand who has visited the website, which pages they have viewed and the number of times they have visited. This cookie is used to identify each visitor each time that they return to our site.

    11. Managing Cookies

      You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

      You can choose to delete cookies at any time however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.

      It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

    12. Data Retention

      If you send us information or create an account on our website, we will retain your information for as long as your account is active with us or for as long as you are receiving our services. Please be advised that even after you have closed your account with us or ceased to use our services, or requested that your data is deleted, we may retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Cookies set via the website will expire within two (2) years.

    13. Information provided on someone else's behalf

      If you provide us with information about someone else, please ensure you have the person's permission to do so for the purposes detailed in this policy.

    14. Our customers

      To the extent you are a customer of Inclusive Technology, you acknowledge that you have your own obligations in relation to the personal information you provide to us. It is your responsibility to ensure that any information shared with us is done so in accordance with the laws applicable to you. Where we process personal data on your behalf, we do so only on your instructions for the purposes of providing the services.

    15. Changes to this Policy

      From time to time we may revise this policy. If we make revisions that change or affect whether or how we collect or use personal information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website 30 days prior to the change becoming effective. In any event, you should review the website periodically so that you are up-to-date on our most current policies and practices.

    16. Contact

      If you have any questions or concerns about this policy then please contact us at info@helpkidzlearn.com or by sending correspondence to the following address: Inclusive Technology Limited, Riverside Court, Huddersfield Road, Delph, Oldham OL3 5FZ, UK